Evaluations

As you may remember from a staff meeting a while back, the SQR (Service Quality Review) is being replaced by the SEE (Service Excellence Evaluation). The gist is that your annual performance evaluation looks at how well you meet your personal goals and how you contribute to organizational goals. This in turn is tied to whether or not you receive an annual pay increase (or if you happen to be at the top of your pay grade, you receive a topout bonus).

The SEE can be completed on Performance Manager, just like the current SQR set-up. After June 1, all evaluations will use the SEE tool. After October 31st of this year, all employees will be evaluated from that date until January 31, 2010.

Annual salary increases will continue as scheduled up until October 31, 2009. All increases after that date will be moved to January 31, 2010 and will be prorated accordingly. Everyone who is eligible for a topout bonus (employees at the top of their pay grade) will receive their bonus around February 19, 2010. Employees who receive a written reprimand or letter of final warning between 6/1/09 and 1/31/10, or do not meet Encore values will not be eligible for a pay increase or bonus.